Refund policy

Your rights under Australian Consumer Law

Our products come with guarantees that can't be excluded under the Australian Consumer Law. If an item is faulty, damaged, not as described, or the wrong item was sent, you're entitled to a repair, replacement or refund. In these cases we cover the cost of return postage.

To help us sort it out quickly, please contact us as soon as possible, ideally within 7 days of delivery, with photos of the item and the issue. An unboxing video is helpful but not required.

Change-of-mind returns

We accept change-of-mind returns on standard-size items within 7 days of delivery if:

  • the item is unworn, unwashed and unaltered, with all tags attached and in its original packaging; and
  • you contact us first and receive a return authorisation before sending it back.

For change-of-mind returns:

  • you pay the cost of return postage (please use a tracked service), including from overseas;
  • once we've received and checked the item, we give you store credit for the item price (original shipping isn't included). No processing fee applies.

Store credit is emailed to you as a gift card code, can be used on any future order, and is valid for 3 years.

Not eligible for change-of-mind returns

These items can't be returned for change of mind (your rights for faulty or incorrect items still apply):

  • custom-stitched or altered items, including items made to your measurements;
  • sale and clearance items;
  • items that have been worn, washed or altered, or with tags removed;
  • sizing issues with standard-size items where the size chosen didn't match our size chart.

Custom stitching and measurements

Custom-stitched outfits are made to the measurements you give us at checkout, so please check them carefully. If the finished outfit doesn't match the measurements you provided, we'll fix it at no cost. If the measurements provided were incorrect, we're happy to help with alterations, but these may be charged.

Colour and handwork

Colours can look slightly different on screen because of lighting and display settings, and hand-finished embroidery can vary slightly from piece to piece. These small variations aren't considered faults. If colour matters for your event, WhatsApp us before ordering and we'll send extra photos or a video.

Cancellations

  • You can cancel within 24 hours of placing your order for a full refund, unless the order has already been dispatched.
  • After 24 hours, we'll cancel if the order hasn't been dispatched and tailoring hasn't started.
  • Custom-stitched orders can't be cancelled once tailoring has started.

How to return an item

  1. Email or WhatsApp us with your order number, the item, the reason and photos.
  2. We'll reply within 2–3 business days with a return authorisation and our return address. Please don't send items back before this.
  3. Send the item back with a tracked service and keep your receipt.
  4. Once we've received and checked the item, we'll process your replacement, refund or store credit.

Refunds

Approved refunds go back to your original payment method within 5–10 business days of us receiving the item. Your bank may take a few extra days to show it.

Contact us

WhatsApp: 0406 845 365 · Email: sakhi.online.fashions@gmail.com